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CREDIT AND DEBT: A generational challenge for banks and insurers

This report explores how consumers across Europe and the USA are managing their finances, and the role of financial providers in helping them do so. We have heard from 7,000 individuals in Austria, France, Germany, Italy, the UK and the USA to understand consumer expectations and evolving demands amidst economic challenges.

Unsurprisingly, financial inclusion and responsible lending are key to enhance customer satisfaction and loyalty in an increasingly competitive environment.

What do consumers think?

Download it now to gain actionable insights on how consumers manage their finances, and what they expect from their banks and insurers.