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ESG: Meeting shifting customer values

CRIF Banking on Banks report explores how consumers across Europe and the USA are responding to environmental, social, and
governance (ESG) principles, which are changing expectations
and reshaping the landscape of banking, insurance, and
financial services.

We have heard from 7,000 individuals in Austria, France, Germany, Italy, the UK and the USA to understand consumer expectations and evolving demands amidst economic challenges.

In this report – the third in 2024 and focused on ESG – we aim to provide financial institutions throughout Europe and the US with insights to help them better align their services with their existing and prospective customers’ values and ensure success in a world where commitments to the environment, social and good governance are vital.

What do consumers think?