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THE CUSTOMER EXPERIENCE: Making digital financial services more personal

The digital age has profoundly transformed all aspects of our lives. Now more than ever, convenience, speed, and personalisation are
paramount in the services we receive, and in many sectors it has
become a key battleground for attracting and retaining customers.

Our latest report, part of CRIF’s 2024 Banking on Banks series provides an in-depth exploration of these trends from 7,000 consumers across six countries — Austria, France, Germany, Italy, the UK, and the US — the report provides valuable insights into the types of customer services expected from their financial provider.

What do consumers think?